1.Provide First level of Support to users on H/W, S/W and LAN in the form of recorded tickets, which are monitored and reported.
2.Escalation of problems those last more than 24 hours to experts’ team.
3.Troubleshoot the network services (printing, email service and internet access).
4.Troubleshoot the hardware (PCs, printers) and follow up the hardware failure repair process in both of the main office and the client offices.
5.Ensure the Data backup of user’s data and security policies implementation.
6.Update all users’ applications with the latest service packs & patches.
7.Protect against Virus attacks by regularly updating the Antivirus S/W and scanning all computers.
8.Provide Computer H/W preventive maintenance.
9.Provide Orientation for users on the use of their H/W, S/W and Network accessibility.
Skills
1.Degree in Computer Science, Engineering or equivalent.
2.English Fluency
3.Minimum 1 years experience in related field.
4.Solid IT technical skills.
5.General networking TCP/IP.
6.Microsoft Certified System Engineer (MCSE) is a Plus
7.Microsoft Office Specialist (MOS) is a plus
8.Distinctive troubleshooting and problem solving skills
9.The ability to work as an effective and contributing team member
10.Good communication and client service skills
11.Should be presentable
Education
Degree in Computer Science, Engineering or equivalent.
Company Profile
Olympic Group (OG) is the market leader and pioneer in the white goods industry in the Egyptian market and the region, with strong vertically and horizontally integrated operations. While the company traces its roots back to the 20s of the last century, OG was established in 1995 as a holding company that overlooks a number of closely related subsidiaries engaged in the manufacturing and trading of household appliances, consumer electronics and related industries.
Olympic Group capitalized on a diverse history and expertise to further expand in the whole region. Driven by the need for a top-notch competent product, Olympic Group has undergone horizontal and vertical growth.
In other words, a wider range of products has been introduced and quality standards have been maximized to prime effectiveness. Due to its expertise, maturity and diagnostic understanding of the Egyptian market, Olympic Group long history is enriched with all kinds of encounters and has managed to stand unsurpassed among other economic structures in the region.
The core activities of the company are supported with the after sales service available through the largest and most effective specialized 45 centers geographically spread throughout the country serving our customers 7 days a week. Also we serve our customers through a state of the art call center with more than 100 highly trained agents.
For more information about Olympic Group Products please visit our website: www.olympicgroup.com
